Questions & Answers

Some common questions we get about XRemover

  • Getting Started

    1. What is XRemover and how does it work?

    XRemover is like nothing you have seen or tried before, our proprietary E-map Technology, an artificially intelligent robot programmed to serve your File requirements, developed by industry experts, allows you to custom select the tuning options you require. chip tuning software. Requires Windows 10+ 64bit.

    2. What's inside the package in XRemover?

    You can purchase the XRemover program license key for 1 month, 6 months or annually. If you want, you can also pay per file.

    3. What type of file should I upload to the software?

    You can upload all original files in .bin format. The file must be original ecu file. The system cannot find a solution in processed files.

    4. Can I write the downloaded file directly to the vehicle?

    Yes You can. Your device will make checksum and write it. If the device cannot checksum, you can checksum with a Winols software.

  • Purchase and License

    1. How much does XRemover cost?

    You can purchase the XRemover program license key for 1 month, 6 months or annually. If you want, you can also pay per file.

    2. How many can I process ECU file per day? How many tuned files can I download ?

    You can make unlimited process. The number of file downloads per day is limited. You can download 5 tuned files per day with 1 and 6-month license keys, and 20 tuned files per day with 1-year license key.

    3. I didn't receive the license key after purchased

    Your license key is sent to your e-mail address after payment. If you are having problems, please contact us at info@xremover.net

    4. How to request a refund?

    There are no refunds for digital services/products.

    5. Does the monthly payment continue automatically?

    No. Subscription prices are a one-time fee. When your subscription expires, you must purchase again. NOT AUTOMATIC WITHDRAWAL.

  • Other Questions

    1. I uploaded a file but couldn't find any solution. What should I do?

    The solutions found in XRemover are successful solutions that have been done and tried before. If there is no solution when you upload your ECU file, it is a file that has not been made yet. Not all solutions are available for every ECU. You can check if there is a solution for the ECU you are looking for without purchasing the XRemover software.

    2. I forgot my licence key, what should I do?

    You can find out your license key by signin. If you have lost your login information, you can reset it from the I forgot my password link.

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